Which one do you want
| If you want to | Do this | Takes effect |
|---|---|---|
| Stop ClippingSpace touching your YouTube channel | Disconnect the channel | Immediately |
| Remove one video and the clips from it | Delete the project | Immediately |
| Remove everything but keep the account | Delete all your data | Immediately |
| Remove everything and close the account | Delete your account | Immediately, backups within 30 days |
| Have us do it, or ask what we hold about you | Email us | Within 30 days, usually much sooner |
Disconnect a YouTube channel
This ends our access to your channel and deletes the YouTube data we hold for you. It does not delete your ClippingSpace account or your clips, and it does not touch videos already on your channel.
In ClippingSpace: open Settings, then Connections, find the channel and press Disconnect. We delete the stored access and refresh tokens along with the cached channel details and the counts we cached for videos we uploaded, and we ask Google to revoke the grant in the same action.
At Google: open https://myaccount.google.com/permissions, find ClippingSpace in the list of apps with access to your account, and remove it. Our tokens stop working at once, and the next time we notice the grant is gone we delete the stored YouTube data for that channel.
Anything still queued to that channel in the scheduler is cancelled rather than left to fail silently.
Delete a clip or a project
- One clip: open the clip and choose Delete. Its video record, captions and unreferenced media are removed. Scheduled posts may retain their media snapshot until those posts are removed.
- A whole project: open the project and choose Delete. That removes the source video if we still hold it, the transcript, every clip made from it, their files, and any share links pointing at them. A share link you gave someone stops working immediately.
Deletion cannot be undone, so download anything you want to keep first. Note that a clip already published to a platform stays published: deleting it from ClippingSpace does not reach into your YouTube channel, and we hold no permission that would let it.
Delete all your data
Settings, then Your data, has a Delete your data panel that creates a saved cleanup request for your projects and connected accounts: source videos, transcripts, rendered clips, thumbnails, share links, scheduled posts that had not gone out, and the OAuth tokens for every platform you connected. Cleanup runs in stages, shows actual file-removal progress and can resume after a failure. New processing and publishing are paused until it completes.
What survives is the account itself: your email, your password, your plan and your clip defaults. Use it when you want your material off our servers without closing the account. It cannot be undone, and videos already published to a platform stay there, because they are on your channel and belong to you.
Delete your account
- Sign in and open Settings, then Your data.
- Choose Delete account.
- Confirm. This is deliberately a typed confirmation, because it cannot be reversed.
Your account, projects, clips, transcripts, media files, share links, connected accounts and publishing history are deleted from the live system as the saved cleanup request completes. Subscription cancellation is checked before files are removed; a failure pauses cleanup and keeps the account available for retry. Backup and billing-provider retention are separate from live-content deletion.
If you have a paid plan with time remaining and you want a refund rather than simply stopping, email us before deleting, because we cannot identify a deleted account afterwards.
Request it by email
If you cannot sign in, or you would rather we did it, email support@clippingspace.tech from the address on the account with the subject "Delete my data". Tell us whether you want the whole account gone or only part of it.
We may ask you to confirm control of the email address, which is a check against someone else deleting your work. We will not ask you to explain why. We act within 30 days and normally within two working days, and we confirm in writing when it is done.
The same address handles requests to see a copy of your data, correct it, or receive it in a portable form. See your rights.
What is removed
- Your account record, including name, email and password hash.
- Every project, source video, transcript and rendered clip.
- Thumbnails, previews and files associated with your projects and owned upload namespace.
- Share links, so anyone holding one gets nothing.
- OAuth access and refresh tokens for every connected account, plus the cached channel details and post counts that came with them.
- Scheduled posts that had not yet gone out.
- Usage counters and editing preferences.
What we have to keep
Some records are separate from the content cleanup request:
- Records we are legally required to keep. Invoices and tax records for paid plans may be retained by the payment provider. They can include billing identity. See Stripe's privacy policy for its retention practices.
- Aggregated, anonymised counts. Totals like clips rendered per month, which contain nothing that points back at a person.
Videos you published to YouTube or any other platform also stay there, because they are on your channel and belong to you. Delete them in that platform's own tools if you want them gone.